Blockchain technology brings exciting possibilities, but it also introduces unique user experience (UX) challenges. As UX specialists, we need to address these hurdles to create better interactions for users. Here are some key challenges we design to overcome:
Language Complexity:
Blockchain terminology like ledgers, hash functions, keys, nodes, and forking can be bewildering for most web users.
Our task is to simplify these terms, making them more accessible and consistent across different blockchain products. Users should feel comfortable navigating various platforms without encountering a new set of vocabulary1.
No Undo Button:
Unlike traditional systems, blockchain doesn’t offer an “undo” option. Once data is added to the blockchain, it’s permanent.
From a UX perspective, we must ensure that users are confident in the accuracy of the data they submit. Implementing validation checks before data upload can help mitigate mistakes1.
Remembering Keys:
Forgetting a password is common, but forgetting a blockchain key is a bigger issue. There’s no reset button.
Users must understand the importance of safeguarding their keys. We can emphasize this by educating them about secure storage practices, including physical copies hidden away1.
Validation Time:
In our fast-paced digital world, we expect instant feedback. However, blockchain validation (through processes like mining or forging) takes time.
Users need to be aware that their data won’t be instantly added to the blockchain. We can design our products to allow users to perform other tasks during this validation period1.
Remember, addressing these challenges will enhance the overall user experience in the blockchain space.
UX Design for Blockchain
Blockchain technology brings exciting possibilities, but it also introduces unique user experience (UX) challenges.